"We were in full topical steroid withdrawal. I didn't even know that was a thing until my daughter's skin started getting worse every time we tried to reduce the cream. I was terrified. This balm was the only thing I felt safe using during TSW. No suppression, no rebound. Her skin slowly, steadily improved. Six months on and we are completely steroid free."

"I'd tried another tallow balm before this one and it didn't work. I almost didn't try again. The difference is the raw honey — I could feel it was different from the first application. Less greasy, absorbed faster, and within two weeks her skin was doing something I hadn't seen in months. Actually healing."

"My wife had been dealing with our son's eczema almost single-handedly for two years because she's the one who does bedtime and bath time. I watched her cry more times than I want to admit. When this balm started working I watched her face change. That was worth every penny. He's clear. She's sleeping. Our house feels different."

"I bought this for my granddaughter after my daughter had tried everything. I wasn't sure — it all seemed very unusual. But I trust the farm provenance and the two ingredients. My daughter rang me after three weeks. She was crying. Happy crying. I cried too. You never stop wanting to fix things for your children, even when they're grown up themselves."

"I nearly didn't buy it because of the price. I've been burned so many times. I calculated how much I'd spent on creams that didn't work in two years — it was over £400. I then felt very silly for hesitating over £28. Her skin has been clear for four months. I order the 360g now."

"Our paediatrician kept prescribing stronger steroids. I kept asking if there was another way. He kept saying no. I found this in a Facebook eczema group at 2am. I was desperate. My son's skin started calming in the first week. By week three I photographed it and took it to our next appointment. The paediatrician asked what we'd changed."

"The smell question — I want to address it because it was my biggest fear. It does not smell like beef. At all. There is almost no scent. The tiniest hint of honey if you really try to smell it. My husband didn't even notice I'd changed her cream until I told him. That was three weeks in when he commented on her skin."

"My daughter has a dairy sensitivity so I was nervous about an animal-derived product. I did a patch test first as the instructions suggest. No reaction. By week two her eczema was visibly calming. By week four it was almost completely gone. I wish I'd found this at six weeks not six months."

"I want to talk about application because nobody mentioned this. You warm a tiny amount between your fingers and it just melts in. Her skin drinks it up. No screaming at application like with every other cream we've tried. She actually holds her arm out now when she sees the jar. That alone made me cry."

"I showed my sceptical husband the ingredient list. He looked at it for about five seconds and said 'that's it?' That was the moment I knew we were doing the right thing. Two weeks later he was the one reminding me to apply it at bedtime. Her skin is clear. He's converted."

"I change her nappy on a mat that has seen every cream known to man. I have a graveyard of creams in the bathroom cupboard. I was going to add this to it. I didn't. It's the only thing still out on the shelf."

"My son's eczema was worst behind his ears and on his scalp. Everywhere I read said tallow was for body only. I asked Susie directly and she said some parents use a tiny amount on the hairline. I tried it. The skin behind his ears has completely cleared. Genuinely could not believe it."

"Winter hit and his eczema exploded like it always does. I'd been using this through autumn and I was braced for the worst. It never came. His skin stayed clear through December and January for the first time in two winters. That had never happened before."

"I hesitated for months because of the price. I'd seen tallow recommended in our eczema Facebook group over and over. I always talked myself out of it. I'm so angry at myself for waiting. The money I wasted on things that don't work dwarfs what I've spent on this."

"She was diagnosed at 6 weeks. The GP said 'some babies just have sensitive skin.' I knew it was more than that. Two ingredients. Both food-grade. Both with a mechanism I could actually understand. That was what made me trust it. Three weeks in — the GP commented at our check-up."

"My daughter asked me why her skin was always poorly and other children's wasn't. She's four. I didn't have an answer. Six weeks after starting this balm she told me her skin felt 'normal.' I had to go to another room. I couldn't hold it together in front of her."

"I work in a pharmacy. I know what's in most eczema creams. I know the steroid mechanism. I know the rebound cycle. When I started researching tallow for my own baby's eczema the science genuinely surprised me. My baby's skin is clear. I now mention this to parents who come in asking."

"My mum bought this for me as a gift after watching me struggle for months. I was touched but didn't really believe it would work. I didn't want to get my hopes up again. I tried it anyway because she'd spent the money. I owe her a very big apology and a very big thank you."

"The dermatologist told us his eczema was 'well managed.' It wasn't. He was scratching every night. His skin was never fully clear. That's what steroid cream does — it manages, it never heals. This healed. There is a difference and every eczema parent knows what that difference feels like."

"I was changing her babygrows every night because they had blood on the arms from where she'd scratched herself in her sleep. Three weeks on this balm and I stopped doing the midnight check. She was just asleep. Just peacefully asleep."

"Nine years of eczema. Nine years of creams, appointments, steroids, elimination diets, allergy tests. My son has been through it all. I'd genuinely given up on finding something that worked long term. I'm writing this at week eight. His skin has stayed clear for six weeks. I don't know what to do with that feeling."

"She used to cry when I applied cream. She associated the routine with pain and stinging. Now she comes and finds the jar herself and says 'more please.' That is not a small thing. That is everything."

"I was in a TSW support group when someone mentioned this. I was at the very lowest point — my son's skin had rebounded so badly from steroid withdrawal that I barely recognised him. I want to be careful about giving false hope because TSW is different for everyone. But this was the only topical I felt safe using and his skin has steadily, slowly, genuinely improved."

"My health visitor said 'it's just a phase, most babies grow out of it.' She may be right. But I wasn't prepared to just wait while my baby was in pain every night. I wanted to actually help her. This helped her."

"I've recommended this to everyone in our local NCT group. Three of them have now tried it. All three have messaged me to say it's working. I feel like I should get commission. I won't stop talking about it."

"Two ingredients. I read the label approximately forty times before ordering. I am that mum. The one who reads every label, checks every ingredient, Googles everything. Two things. Both food-grade. Both with a clear mechanism. I ordered. It worked. I've since ordered three more jars."

"I want to say something about the guarantee. I only bought it because of the 180 days. I'd been burned so many times I wasn't willing to risk it without knowing I could get my money back. I didn't need the guarantee. But having it there meant I actually tried it instead of talking myself out of it again."

"His nursery called me twice in one week because his eczema was so inflamed they were worried. That was my rock bottom. I found this that same week. It took four weeks to fully clear. His key worker commented on his skin at the next drop-off. I wanted to cry in the nursery car park."

"I'm a GP. I prescribe emollients and steroid cream every single week. I know the mechanism. I know the limitations. When my own baby developed eczema I found myself in the same position as my patients — frustrated by the rebound cycle. I researched tallow thoroughly before trying it. The biocompatibility science is legitimate. Her skin has been clear for two months. I have quietly started mentioning it to some of my eczema families."

"I started making this for my own daughter. I never imagined it would reach thousands of families. Every message I receive from a mum who finally has a sleeping baby, whose child is finally wearing short sleeves, who finally feels like they've found the answer — that's why I'm still here, still making this in small batches, still putting my name on every jar. Thank you for trusting us."